In line with our commitment to quality at ISL Institute of Panha Chiet University, we have the following policies and procedures in place for our students:

Professional Teaching Staff Policy:
ISL will guarantee an experienced and qualified teacher in the English as a second language field with a recognized certificate or degree English to teach our students.


Teacher Student Ratio Policy:
We have a maximum teacher student ratio of 1:15 for all part-time and full-time certificate courses to ensure you have enough to practice your speaking and for your teacher to be able to give you individual attention.


Student Confidentiality Policy:
We have a commitment to confidentiality so that any personal information provided by you: name, email address, telephone number, country of residence, will be kept strictly confidential and is used only for the purpose of administering admission into ISL.


Quality Policy:
We are committed to continuously improving the quality of our courses and services. ISL defines quality in terms of three core dimensions: quality of staff, quality of materials and quality of learning environment. First, we define quality in terms of the professionalism of our staff, from our academic team to our marketing team. Second, we define quality in terms of utilizing the best learning materials and resources available. Third, we define quality in terms of our English learning environment with classes of no more than 25 students. These three aspects of quality provide the high diploma of education mission. Our commitment to quality is further defined and articulated through our core values of professionalism, respect and success.